Certified Flooring Network® has developed an extensive, in-classroom, Continuing Education (CE) program that meets and exceeds the license renewal education requirements of our insurance partners. These valuable flooring CE courses comply with the respective stipulations of each state, while providing superior flooring content at no charge to our partners.  After successful completion of a Certified Flooring Network® course, our office will send each registrant’s Certificate of Completion to the Department of Insurance in the appropriate State(s).

Course Descriptions:

Certified Flooring Network’s™ continuing education classes are available in classroom settings only (i.e. no on-line classes) to Insurance Carriers and Insurance Agencies. We recommend a class size of between 12 – 24 in order to effectively utilize flooring samples during the class. Classes are scheduled either at your office or meeting location depending on instructor availability or can be scheduled at the CFRN Corporate Office training facility in Gallatin, TN.  To schedule a continuing education class, please contact CFRN’s Director of Training Patrick Lees at plees@certifiedflooringnetwork.com.

Flooring Trends – How They Affect Claims

Description: This class explores new carpet, resilient, wood, and tile flooring enhancements you’ll see in homes and businesses.  We will review these trends to determine their effect on inspections and claims handling including proper documentation, how the new products may be affected by water and other items to consider that will ensure successful policy coverage, claim resolution and policyholder satisfaction.

One (1) hour CE is available in the following states: CA, CO, CT, DE, FL, GA, IN, KY, LA, MN, MS, NC, NH, OK, TN, TX, UT, WA, WY.

Defining Waterproof – Handling Flooring Water Claims

Description: This class is very different than a water mitigation class, focusing instead on how each flooring type “reacts” to water, potential damage that may (or may not) occur and repair options when applicable.  Included in the discussion are new product advancements, determining extent of damage and what may be possible to repair including carpet delamination, new waterproof vinyl and laminate products, a variety of tile products  and new stronger wood finishes. The class assists with determining what to consider when doing policy home inspections, flooring claim evaluations and estimates, and ultimately ensuring the policyholder’s satisfaction.

One (1) hour CE is available in the following states: CA, CO, CT, DE, FL, GA, IN, KY, LA, MN, MS, NC, NH, OK, TN, TX, UT, WA, WY. 

Essential Carpet Claim Concepts

Description: Carpet is still the most common flooring found in homes and therefore insurance policies and claims. This class covers basic carpet facts and definitions to improve Adjuster and Agent communication with the insured and flooring contractors, and also how those items affect determining policy limits, claim handling, and how to avoid common mistakes made on carpet losses.  In addition, new (and old) fiber type samples are distributed, reviewing how each fiber is affected by water, heat, and other common damage including delamination.  This class proves that carpet isn’t always boring, isn’t always irreparable, has come a long way since berber was introduced and carpet is…here to stay!

One (1) hour CE is available in the following states: CA, CO, CT, DE, FL, GA, IN, KY, LA, MN, MS, NC, NH, OK, TN, TX, UT, WA, WY.  

Wood Flooring Claims 101

Description: There are a wide variety of wood flooring construction types, range of prices, finish durability as well as potential damage issues.  Identifying the construction specifications of the wood flooring installed in the home or business is critical to determining what insurance policy is right for the insured, what the potential issues are, whether a repair is possible and also what Like Kind Quality replacement product is appropriate. The information includes what Adjusters may encounter with wood flooring claims, what Agents will hear from the policyholder about their wood flooring claim, and tips for both Adjusters and Agents regarding communication with policyholders to improve customer satisfaction.

One (1) hour CE is available in the following states: CA, CT, DE, FL, GA, IN, KY, LA, MN, MS, NC, NH, OK (Adjusters), TN, TX, UT, WA, WY

Flooring Fundamentals

Description: This 2-hour fundamentals class is an overview of all flooring types (carpet, resilient, wood and tile flooring). The Course reviews basic terminology as well as information about identification, product changes and other common issues involved in flooring insurance claims.  This important information reviewed for each flooring type is critical for proper communication with contractors and the insured as well as the handling of insurance claims and determining policy coverage.

Two (2) hour CE is available in the following states:  CA, CT, DE, FL, GA, IN, KY, LA, MN, OK, TN, TX, UT,  WA, WY.

Wood Flooring: Repair versus Replace

Description: Navigating a wood flooring insurance claim can be a challenge.  The information covered in this class will help clarify what wood flooring repairs are possible depending on the details of the specific floor.  One and two hour versions of the class are available for CE credit, however we recommend if time allows that you schedule the full two hours in order to accommodate the interactive nature of the class.  Topics covered include wood flooring construction identification, types of wood flooring damage and possible repair options including: screen & refinish, sand/stain & refinish, as well as partial replacement options. Different damage scenarios are discussed with items to consider before making a repair versus replacement decision.

One (1) hour CE is available in the following states:  CA, FL, GA, LA, NC, OK, TX, UT, WY

Two (2) hour CE is available in: CA, CT, DE, FL, GA, LA, NC, TN, TX, UT, WA, WY

Resilient Flooring: Identification and Why It Matters

Description: Resilient flooring is quickly becoming the most popular flooring type being installed in both homes and businesses.  This class reviews all of the resilient flooring types and product categories you’ll see, from the 1950’s to today. It examines construction and other specifications of the most common resilient products, how to identify them, where the product should and shouldn’t be installed, as well as how and why these products are typically priced. The latest resilient products, 100% waterproof, and their unique installation methods are discussed using physical samples.    Understanding the differences in resilient products will assist Adjusters and Agents with home inspections and claim evaluation for better policy and claim decisions which will ultimately increase customer satisfaction.

One (1) hour CE is available in the following states:  CA, FL, GA, LA, MS, TN, TX (CT, KY, OK pending approval)  

To find a Certified Flooring Network™ Insurance Partner Continuing Education Program in your area please contact:

Patrick Lees, Director of Training
615.230.5966 ext. 111